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E-commerce

Orders, support and after-sales
without your team glued to every message

We automate your store's full order cycle, customer support and after-sales follow-up over WhatsApp — without changing the platform you already use.

T
Tienda Nova
● Online
Where's my order #4521?
6:02 PM ✓✓
Your order #4521 is on its way 🚚

It arrives tomorrow before 6pm.
6:02 PM
Can I change the size?
6:03 PM ✓✓
Sure, I'll set up the exchange right now. What size do you need?
6:03 PM

What's holding your store back from scaling

As sales grow, manual operations become the bottleneck.

📦

Orders handled by hand

Confirmations, addresses and payments coordinated manually across WhatsApp, social media and inventory.

😓

Overwhelmed support

The same shipping, exchange and warranty questions repeated dozens of times a day by your team.

🔄

Messy after-sales

Claims and returns with no clear follow-up process, leading to unhappy customers.

⚠️

Exceptions caught too late

A lost or delayed order is discovered only when the customer complains, not before.

What we automate for your store

We connect your store, your payment gateway and your WhatsApp so the entire sales cycle runs on its own.

🛍️

End-to-end order cycle

From the first message to order confirmation, with no one having to enter it twice.

🤝

AI-powered automatic support

Order status, exchanges, warranties and returns resolved instantly, 24/7.

📬

After-sales follow-up

Automatic satisfaction and follow-up messages after every delivery.

🚨

Logistics exception alerts

Automatic notification when an order is delayed or has an issue, before the customer complains.

🔗

Integration with your store

Works with your current e-commerce platform and payment gateway, no migrations needed.

🔁

Escalates to a human

Sensitive cases or complex complaints are handed off to your team with the full context.

Three steps, zero friction

1

The customer messages you on WhatsApp

Asking about their order, an exchange or a warranty, just like they already do today.

2

The assistant resolves it instantly

Checks the order's real status and answers or handles the exchange in seconds.

3

Your team focuses on selling

Routine support runs on its own, while your team handles what actually needs their judgment.

Automation beyond the chat

The WhatsApp assistant is only one part. We also automate these processes for your store:

📦

Synced inventory

Stock updates automatically across your store, WhatsApp and your spreadsheets.

🧾

Automatic invoicing

Invoices and shipping labels generated automatically as soon as each order is confirmed.

📈

Sales reports

Recurring sales and returns reports, ready with no one having to build them by hand.

Ready for your store to scale without more manual support?

Book a free 20-30 minute diagnosis. We'll show you exactly what we'd automate in your operation.