The Asistatec System for Law Firms

Do any of these problems sound familiar?

• Clients write by email, WhatsApp, or through the portal and feel that no one responds on time.

• Emails and messages get lost in the inbox or are answered too late.

• The legal team loses hours answering the same question over and over: “What is the status of my case?”

• Deadlines and important tasks are managed with Excel, scattered reminders, and people’s memory.

• Documents and contracts sent by clients end up scattered across emails and folders.

It is a process and communication issue.

If this sounds familiar, your problem is not legal.

What does the Asistatec System do for your firm?

We do not sell “yet another software tool for lawyers.”

We design and implement an automation system that connects to the tools you already use — email, calendar, WhatsApp, case management software — and takes care of the repetitive part of the day-to-day work.

Intake and documents organized

• No client email or message goes without an acknowledgment.

• Each message is classified automatically: new inquiry, documents, quick questions, urgent matters, etc.

• It is automatically assigned to the right person in the firm.

• The system tracks response times and sends internal reminders if something remains unanswered.

• When a case moves forward — complaint filed, hearing scheduled, ruling received, case closed — the client receives a clear update.

• The message explains what that milestone means and what is expected next, both from the firm and from the client.

• There is no need to write every update from scratch: the system uses templates adapted to the case type.

Proactive updates based on case milestones

Message response and triage

• We structure new matters through guided forms that collect all essential information.

• We make it easy for clients to upload their initial documents in an organized way.

• We automatically feed your case management system or database with that information.

• Documents are saved in the correct matter folder following a defined structure.

What do you gain in practice?

• Fewer complaints about lack of response or lack of information

• Less lawyer and assistant time spent on repetitive, non-billable task

• More control over deadlines, documents, and commitments for each client

• A greater sense of professionalism and support from the client’s perspectiveacompañamiento por parte del cliente.

Como trabajamos

1- Diagnostic (20–30 minutes, free)

We review how you currently manage client communication, intake of new matters, and internal tasks within your firm.

We identify where the most time is lost and where the most complaints or errors occur.

2- System design

3- Implementation and testing

4-Go-live and support

We define the automation workflows with the best short-term return,  client responses, milestone updates, intake, documents, and more.

We agree on which tools will be connected and how they will fit your current way of working.

We technically configure the system and run real tests with a small group of matters or one area of the firm.

We adjust messages, timing, and rules based on your team’s feedback.

We activate the system for the entire firm or for a specific area.

We train your team on day-to-day use and support you during the first few weeks to fine-tune details and ensure the system is actually used.

Let’s talk

If you want to see an example tailored to your business, schedule a free call and discover what Asistatec can do for you.

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